Spanish for customer service vocabulary
This study set covers essential Spanish vocabulary for customer service professionals, focusing on common phrases and terms used in various customer interactions. It is designed to enhance communication skills in a bilingual environment.
Quiz(48 questions)
1. What does 'Hola' mean?
Terms in this Study Set(48)
Basic Customer Service Phrases(16)
Hola
Hello
¿Cómo está usted?
How are you?
Bienvenido/a
Welcome
Gracias
Thank you
Por favor
Please
¿En qué puedo ayudarle?
How can I help you?
Disculpe
Excuse me
Lo siento
I'm sorry
¿Puede repetir eso?
Can you repeat that?
Claro
Of course
Entiendo
I understand
¿Hay algo más?
Is there anything else?
Su satisfacción es importante
Your satisfaction is important
Gracias por su paciencia
Thank you for your patience
¿Puedo ayudarle con algo más?
Can I help you with anything else?
Tenga un buen día
Have a good day
Problem Resolution Vocabulary(16)
queja
complaint
resolver
to resolve
satisfacción del cliente
customer satisfaction
devolver
to return
reembolso
refund
disculpe
excuse me
insatisfacción
dissatisfaction
servicio al cliente
customer service
asistencia
assistance
solución
solution
escalación
escalation
respuesta rápida
quick response
mejorar
to improve
atender
to attend to
problema
problem
decreto
statement
Billing and Payment Terms(16)
factura
invoice
pago
payment
recibo
receipt
saldo
balance
método de pago
payment method
cargo
charge
deuda
debt
vencimiento
due date
transacción
transaction
anular
to cancel
reembolso
refund
cuota
installment
ajuste
adjustment
promoción
promotion
comprobante de pago
proof of payment
interés
interest
Questions in this Study Set(48)
1. What does 'Hola' mean?
2. What does 'queja' mean?
3. What does 'factura' mean?
4. Which word means 'Thank you'?
5. Which word means 'to resolve'?
6. Which word means 'payment'?
7. What does '¿Cómo está usted?' mean?
8. In customer service, what does 'satisfacción del cliente' refer to?
9. In a business transaction, you typically receive a 'recibo'. What is this in English?
10. Which phrase means 'Welcome'?
11. What does 'devolver' mean?
12. What does 'saldo' mean?
13. What does 'Por favor' mean?
14. Which word means 'refund'?
15. Which term refers to a 'payment method'?
16. Which phrase means 'Excuse me'?
17. What does 'disculpe' mean?
18. What does 'cargo' mean?
19. What does 'Lo siento' mean?
20. Which word refers to 'dissatisfaction'?
21. If a customer has an outstanding 'deuda', what does that mean?
22. Which phrase means 'Can you repeat that?'?
23. What does 'servicio al cliente' mean?
24. Which word translates to 'due date'?
25. What does 'Claro' mean?
26. Which word means 'assistance'?
27. What does 'transacción' mean?
28. Which phrase means 'I understand'?
29. What does 'solución' mean?
30. Which term translates to 'to cancel'?
31. What does '¿Hay algo más?' mean?
32. What does 'escalación' refer to?
33. What does 'reembolso' mean?
34. Which phrase means 'Your satisfaction is important'?
35. Which term means 'quick response'?
36. In financial terms, what is a 'cuota'?
37. What does 'Gracias por su paciencia' mean?
38. What does 'mejorar' mean?
39. Which term means 'adjustment'?
40. Which phrase means 'Can I help you with anything else?'?
41. Which word means 'to attend to'?
42. What does 'promoción' translate to?
43. What does 'Tenga un buen día' mean?
44. What does 'problema' mean?
45. Which term means 'proof of payment'?
46. What does 'Disculpe' mean?
47. Which term refers to a 'statement'?
48. What does 'interés' mean in a financial context?
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